USPS Click-N-Ship Error Page

©Brooke Clarke 2007
Registration Bugs
Printing Label Bugs 

Printing Problems

 25 May 2007 - Tried to use IE to print a label w/postage and the sample printed fine, but the real label generated the following error message:


Print Shipping Labels

 
We encountered the following error while processing your label(s):

Error- We are sorry but an unexpected error has occurred during the checkout process. Please try again later.

Edit Billing Information Cancel

 

`

 


Then after shutting down all programs running on the PC started Netscape 8.1 (which worked for registering) and tried again.  They do have a nice feature where unprinted labels are saved in your shopping cart for 7 days.  But got the same error message as above when running Netscape 8.1.  So for now can not print a label at USPS.

Resistration Problems

This is my third error message when trying to register for the USPS Click-N-Ship online postage printing option.  My call to web tech support said that I could not use my email address as the user name, i.e. the program would not accept it and tell me.  But that's not what happened.  I re did my registration using my email address and it was accepted (I have a hard copy of the screen dump) and the next page full of error codes.

This afternoon I really wanted to use the service to try it out and used an all letter user name and after getting to the confrim data page (I have a hard copy of this screen), after "continue" the following page of error messages appeared:
created 22 May 2007   [an error occurred while processing this directive]

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System Error


The following system error has occurred:



-1: java.net.ConnectException: Connection timed out

Detailed Support Information:

com.usps.entreg.exceptions.EntRegCIDException: -1: java.net.ConnectExcept ion: Connection timed out at com.usps.entreg.ejb.cid.CIDRetrieve.execute(CIDRetrieve.java:203) at com.usps.entreg.ejb.cid.CIDUtility.retrieveCID(CIDUtility.java:96) at com.usps.entreg.ejb.session.EntRegSessionBean.findOrCreateOrganization (EntRegSessionBean.java:212) at com.usps.entreg.ejb.session.RegistrationServicesBean.createBusinessPro file(RegistrationServicesBean.java:1002) at com.usps.entreg.ejb.session.RegistrationServicesBean.createUserProfile (RegistrationServicesBean.java:860) at com.usps.entreg.ejb.session.EJSRemoteStatelessRegistrationServices_ac6 ef059.createUserProfile(EJSRemoteStatelessRegistrationServices_ac6e f059.java:221) at com.usps.entreg.ejb.session._RegistrationServices_Stub.createUserProfi le(_RegistrationServices_Stub.java:581) at com.usps.entreg.ejb.session.RegistrationServicesAccessBean.createUserP rofile(RegistrationServicesAccessBean.java:190) at com.usps.entreg.web.actions.submit.CompanyProfileConfirmAction.execute EntRegSubmit(CompanyProfileConfirmAction.java:53) at com.usps.entreg.web.actions.submit.EntRegSubmitAction.executeEntReg(En tRegSubmitAction.java:137) at com.usps.entreg.web.actions.EntRegAction.execute(EntRegAction.java:239 ) at org.apache.struts.action.RequestProcessor.processActionPerform(Request Processor.java:431) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.jav a:236) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196 ) at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432) at javax.servlet.http.HttpServlet.service(HttpServlet.java:763) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper. java:1572) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper. java:1521) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilter Chain.java:113) at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilte rChain.java:82) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWr apper.java:759) at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(Cach eServletWrapper.java:89) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1 924) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java :89) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscriminat ion(HttpInboundLink.java:472) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformat ion(HttpInboundLink.java:411) at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(Http ICLReadCallback.java:101) at com.ibm.ws.ssl.channel.impl.SSLReadServiceContext$SSLReadCompletedCall back.complete(SSLReadServiceContext.java:1701) at com.ibm.ws.tcp.channel.impl.WorkQueueManager.requestComplete(WorkQueue Manager.java:566) at com.ibm.ws.tcp.channel.impl.WorkQueueManager.attemptIO(WorkQueueManage r.java:619) at com.ibm.ws.tcp.channel.impl.WorkQueueManager.workerRun(WorkQueueManage r.java:952) at com.ibm.ws.tcp.channel.impl.WorkQueueManager$Worker.run(WorkQueueManag er.java:1039) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1471)




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